Frequently Asked Questions

How long will my order take to arrive?

We ship your order out from Melbourne using Auspost. It should arrive within 2-8 business days. You can check the status of your order with the tracking code provided. 

 

What’s the difference between this and filter jugs?

The Clearau 2.0 tap filter is designed to make it easy and stress free for anyone worried about the contaminants in their tap water.

We’ve done this by designing a filter that’s budget friendly, easy to install, and takes no effort to use.

While filter jugs at a similar or higher price point can sometimes offer similar filtration technology, they take up more space and time (having to wait for the water to move down to the filtered section).

The Clearau 2.0 Tap filter also increases your tap’s water pressure and allows you to wash and cook with filtered water.

It’s worth mentioning that the Clearau 2.0 has a final UV light stage killing any bacteria in your tap water, which is often the most common issue with filter jugs (bacteria growth in the jug).

 

How do I install this filter?

We’ve created a super simple video guide on the installation process, which you will receive with the product.

The installation process will take around 5-10 mins and doesn’t require a plumber or any experience. The video guide is designed to hold your hand all the way through and leave no questions unanswered. You can find a link to the video guide HERE.

 

I’m still not sure I’ll be able to install it myself, can you install it for me?

We’re located in South East Melbourne, so if you live in the surrounding suburbs we may be able to send someone out to do the installation for you. Email support@clearau.com to see if we can make it happen.

 

How often will I need to change the filters?

The recommended timeframe to change the filter element is 3 months for a family of 4 depending on usage. We recommend recording the installation date and updating it every time you replace one, or setting up a reminder on your phone. 

Alternatively, you can purchase a filter replacement subscription with us and we’ll send you one every 3 months so you don’t have to worry about remembering and save some money on replacement cartridges.

If you’re still unsure, shoot us an email and we’ll be happy to help.

 

I still have questions.

If your question is not answered, email us at support@clearau.com and we’ll respond as soon as possible.